Whenever possible now, this family will be buying Sony electronics. We purchased a cybershot camera off ebay, about three weeks ago I had it in my pocket and while getting out of the car the camera and my thigh produced a pressure crack on the LCD screen. I was very sad, thinking there was no hope of a cheap fix. I looked up Sony’s website to check out the warranty. The product was under some kind of warranty, so I filled out a repair order form thinking I wouldn’t get it for free b/c it was my fault; but they would fix it cheaper than buying a new one. Well, we sent it off to them and they got it on Thursday the 16th, yesterday we got it back completely fixed for no charge! WOW I was shocked, thank you SONY you rock. I was very impressed with the speed and ease of getting our awesome SONY gear fixed.